SYNERGY
Synergy set up in 2006 provides shared services to Kuoni companies worldwide.
Synergy provides result oriented solutions to all clients at competitive price thereby offering huge cost benefits. Synergy constantly endeavors to deliver finest quality service and thus keep the clients delighted.
Having catered to companies across the globe, Synergy has extended their services to clients in various other verticals across voice, data, email management and language capabilities in Italian, French and German.
Based in Mumbai, India, Synergy has a 24x7 operational capability with Aspect / Avaya telephony and a forte in using systems like Galileo, Komet, KOBRA, IDEAL & Amadeus.
Synergy offers:
Contact Center
Inbound
- • Customer Service
- • Tele-sales
- • Generating orders
- • Relationship management
Outbound
- • Lead Generation
- • End to end sales
- • Surveys / Feedback
- • Refrence Check
- • Collections
Email/Chat
- • Manage & respond to customer emails and chat
- • Customer grievance
- • Sales
- • Emailing brochures and quotations
Data Processes
Accounting
- • Accounts payable and receivable
Travel related
- • Data contracting
- • Stop sales
- • Rooming list
- • Itinerary translations and uploading
- • Issuance of e-tickets to customers
- • Generate quotations
